Your Private Adjuster - Team Bios
Robert Hughes is veteran from the United States Coast Guard. After serving our country for 22 years Robert felt the need to help after seeing the devastation of Hurricane Sandy. He enlisted again, this time as an insurance adjuster thinking he could continue to find a way to give back. After 8 years he found that he could use his knowledge and represent the people as a public adjuster. We are now proud to have Robert Hughes as a trusted member of our team to continue his passion on doing right by others.
Robert is part of our Jacksonville branch where he lives with his wife of 25 years.
Matt has over 30 years experience combined in construction and insurance adjusting. He began working for his father, a commercial electrical contractor in high school, received his bachelors degree in Construction Management from the University of Florida in 1994, and received his General Contractor's license in 2001. Matt entered the insurance arena in 2008 with the crash of the real estate and construction market and found his passion in insurance work. He worked as an independent insurance adjuster handling catastrophe and daily claims for multiple carriers such as State Farm, Tower Hill, Citizens, Security First and Assurant. His desire to deliver fairness to the policyholder lead him to Public Adjusting where he specializes in large loss claims and has settled losses of over 10 million dollars.
When Matt was working catastrophe claims, it was so upsetting to me how he was routinely surrounded by other adjusters who were determining the value of people's loss that had no knowledge of basic construction. Matt was working with people as adjusters who had never pulled a tape measure or climbed a ladder. These people were the same ones tasked to do right by homeowners who have paid premiums for decades. He saw these unknowing homeowners in the hands of amateurs. Matt decided to vow to give my efforts to stand up for the rights of the business owners and homeowners.
As a General Contractor with 10 years experience working for the insurance carriers Matt knows how to speak their language to get you what you deserve on your claim. There is nothing that gets him fired up more than an insurance company or it’s representative undervaluing a claim
Originally from Tylertown, MS, Wes grew up with strong values and a great sense of doing things the right way for the right reasons. His parents ran a family business for 30 years, and by their example, Wes learned the value of hard work and treating others with the kind of respect and care you would want for yourself.
When Wes was a child, his parent’s business was severely damaged by a flood. He witnessed firsthand how much this event impacted his parents and their business at the time it occurred and for years to come. From that one incident, Wes was able to learn the importance of being properly insured and how difficult it can be to put your life back together after a significant event. Being able to help people through that process and get them the resources they need and are owed to put their lives back together is Wes’s favorite part of his work.
Wes graduated from Mississippi State University with a BA in Communication, then began working as a catastrophe insurance adjuster for disasters across the nation. During the 13 years he worked as an independent adjuster, he handled over 6,000 claims for major insurance carriers. The most rewarding part of his work during this time was being able to provide real help for business and home owners who were faced with the kind of devastation that comes with major property damage.
Representing business and home owners on their behalf to the insurance company as a public adjuster has brought a new type of satisfaction to Wes’s work. Often times, claims are not paid at all or are not adequately paid for various reasons. Wes has found that helping people navigate the complicated process of insurance claims and seeing it through to the end satisfies the part of him that desires for people to be treated fairly and with respect, especially by their insurance company.
Wes’s specialty is large loss commercial and residential claims. He manages the Florida Panhandle branch of YPA and will do everything in his power to help you navigate and bring a full resolution to your claim.
Kim Adams, JD, AIC:
Kim Adams brings over 30 years claims adjusting experience to YPA. She has extensive experience handling a variety of claims including large commercial property, business interruption, and residential claims.
She started her distinguished career as a multi-line claims adjuster for insurance companies in Illinois. From there, she worked as an independent adjuster on many catastrophes including Hurricanes Andrew, Opal, Bertha and Fran, among other storms.
She obtained her public adjuster license in 1997 and her Florida Bar license in 2005. She has a Bachelor’s degree in History from Illinois State University and a Law degree from Dwayne Andreas School of Law, Orlando, FL. She also carries an Associate in Claims designation from The Institutes.
Kim spent several years as an expert witness in claims settlement practices and has been approved as an expert to testify in court on those matters. Her enhanced knowledge of claims handling procedures is instrumental when documenting and presenting her clients’ claims to insurance companies.
Kim has handled thousands of claims for both carriers and policyholders. Her variety of experience gives her a unique skills and a level of professionalism that few have.
Kim lives in Orlando with her dog and buddy, Toby, and enjoys relaxing with a good book, has a passion for good local dining, outdoor grilling and being outdoors.
Joseph McGauley is one of our Senior Public Adjusters, licensed in Florida as a Public Adjuster since 1992. Joe is also licensed and has adjusted claims in Georgia, South Carolina, North Carolina, New Jersey, U.S Virgin Islands and Texas. Joe works out of YPA’s Orlando office.
Joe is a Florida Supreme Court Certified County Mediator and certified umpire and appraiser. YPA is proud to say Joe is a veteran of the U.S. Army. While serving he worked for the Stars and Stripes Newspaper in South Korea and the Tropic Lightning Newspaper in Hawaii. He received in degree in Journalism from UCF in 1987.
Joe has extensive experience adjusting insurance claims from a wide variety of causes of loss including hurricane claims, fire losses, hail,wind storms, theft, vandalism, business interruption and sinkhole claims. He specializes in commercial losses and condominium claims.
Mark Williams brings 10 years of claims adjusting experience to YPA. He has investigated and adjusted thousands of claims for the insurance companies as an Independent Insurance Adjuster. Mark has extensive experience negotiating supplemental insurance settlements and working with contractors and industry experts.
Prior to entering the insurance industry Mark was a Project Engineer for United Parcel Service and has managed complex construction projects as well as oversaw major environmental and OSHA compliance initiatives. He has a degree in Construction Management from UNF and a Master’s Degree.
Mark is Your Private Adjuster in Mount Dora. As your representative, he will put his expertise to work to manage the claims process seamlessly for you and only you.
Bill Potter is one of YPA’s Sr. Public Adjusters based out our North Tampa office. He has been in the industry for the last 16 years specializing in property and casualty claims. His experience includes, but is not limited to adjustments of property claims, large commercial/automobile losses and interpreting insurance policies.
Bill’s experience provides a quick resolution to issues at hand while also bringing the loss to resolution. He has assisted in several hundred litigation/meditations on behalf of clients. Bill is also proficient as a qualified appraiser especially because of his ability to communicate thoroughly with insureds, supervisors, legal counsel, insurance companies and neutral evaluators.
His reputation for throughout claim documentation is well known in the industry. Bill made a big impact in the Florida marketplace being one of the “go to” guys for sinkhole claims. Carriers have since written out most of the sinkhole coverages in a standard policy.
Bill continues his reputation successfully representing large homeowner and commercial losses throughout the state.
Jamie enlisted in the U.S. Navy right out of high school at the start of the first Persian Gulf War and traveled the globe on the guided middle cruiser USS San Jacinto (CG-56). After his enlistment in the Navy he began a 20+ year career in residential, commercial and industrial construction as well as industrial facilities maintenance. Jamie has handled claims from Hurricane Katrina, Rita, and Ike as an independent adjuster.
Jamie has been the estimator at Your Private Adjuster for 3 years now. He states, “Being part of this company is by far the most rewarding job I have ever had, for the simple reason that we are helping people get what they need to make their lives whole again after catastrophic events have turned their world upside down.”
Michelle has over 26 years of claims adjusting experience. She has investigated and adjusted over 10,000 claims for the insurance companies as an Independent Insurance Adjuster.
Michelle has an extensive background of handling large losses and working with contractors and industry experts. She also does work as appraiser for both the insurance company as well as the consumer and have been appointed as an umpire in over 200 claims.
Michelle has a Business Degree from University of Miami and is a member of the Windstorm Network with various Community Associations and is a past President of South Florida Claims Association.